
For the first three weeks of using Globe broadband’s DSL service, I am confident that nothing won’t go wrong thinking that the service in our place is very “NEW” and their servers are not yet congested. Yes, their service performed well from the start giving me 90% of the committed speed which is 1024mbps of downstream and 300kbps of upstream. Not bad right?
But…
As the days pass by everything seemed to go down the drain. Slowly my connection becomes intermittent, disconnecting after an hour or two of rigid usage. Then two days before this post my connection started to go nuts. I cannot browse popular websites such as Yahoo or Google until poof!!! All I can see now is white blank screen indicating that my connection totally went OFFLINE.
I called their hotline a few hours ago and they let me wait for 5 minutes until a CSR answered my call. I told her I’m from the province of Butuan City somewhere south, but to my disbelief she didn’t know where exactly my place is? WHAT??? They have a service here but they don’t know where my city is located. LOL. Back to the issue, the CSR girl who has problems with directions told me that my place is among the many places which is under “REPAIR”.
Everything started to look grim but to my surprise, my connection went back to normal a few minutes after I end the call. Am I lucky or what? I started to wonder what could be the cause of my degrading service? Could it be that I reached a certain bandwidth quota? Could it be someone from Globe forgot to switch my connection to full throttle?
I don’t know.. and too bad there’s no way of knowing.
I’m still skeptic, but 1 star for you Globe for the quick fix! or was it?